FAQs
Frequently Asked Questions

Estickies is designed to be simple to implement and easy to use. Here are some of the questions we hear most frequently as they consider Estickies for themselves or for their organizations. We hope the answers help you make an informed decision. Of course, if you have a question not answered here, we'll be happy to help. Just email us at Info@estickies.com

Is there a limit to how many estickies notes I'll be able to send a day?
How long does it take to create an estickies note?
How long does it take to download an estickies note? I've had to wait for other e-cards to download, and it's infuriating.
Can I send estickies messages to people outside my company?
Is Estickies complicated for people to learn?
Can a person use estickies who doesn't have access to a computer?
Is there software to buy or download to get started with Estickies?
Who sets up our users? How long does it take?
Do I have to type in email addresses for everyone?
Can I add more users during the year? What about users who leave our company, can I delete them?
Who keeps track of how many cards people are sending and receiving?
How much of estickies can be customized for us?
What system requirements do I need to use estickies?
How much room do I need on each hard drive for estickies?
How do I install estickies?
Will estickies interfere with our company's firewall?

User Questions

Q: Is there a limit to how many estickies notes I'll be able to send a day?

A: No, each user can send as many estickies notes a day as he or she want.

Q: How long does it take to create an estickies note?

A: This depends upon the time you take to compose your message (estickies provides you with many stock header messages that you can use as they are, or create your own). The rest of the process takes only a minute, especially if you've already sent an estickies to the person or group before; just click on his or her name in your address book.

Q: How long does it take to download an estickies note? I've had to wait for other e-cards to download, and it's infuriating.

A: A notification of an Estickies note arrives as regular email does; it appears in your email inbox. You click on a link to view the message. Since there is not a large file to download or an html which some computer systems cannot accept you can just click on a link and the image opens up immediately on your screen.

Q: Can I send estickies messages to people outside my company?

A: Once you become an estickies user, you may send estickies to anyone who has an email address - vendors, customers, family and friends.

Implementation Questions

Q: Is Estickies complicated for people to learn?

A: We provide a packet of standard information in letter and email form to help you introduce estickies to your organization; just customize them with any information you like and send them out. Once your users have their user names and passwords, very little if any personal instruction is needed; we've tried to make the estickies process self-explanatory and intuitive.

Q: Can a person use estickies who doesn't have access to a computer?

A: Since estickies is web-based, you need internet access to log on to the website to use it. A person can log on to estickies from either a shared computer or even a laptop or home computer; anyone who can reach the estickies website on the internet can be an estickies user.

Q: Is there software to buy or download to get started with Estickies?

A: NO. Estickies is completely web-based, you don't have to purchase anything; you subscribe to the website. A subscription to estickies begins on the first day of the month following your order and runs for 12 calendar months.

Q: Who sets up our users? How long does it take?

A: For a Corporate account, the person you designate as "the Administrator" sends us the names and email addresses of your estickies users and the desired corporate password. We will set up the first users, thereafter you can add individual new users as they come on board in the Administration section of your Estickies site, as well as delete users who have left your company. We find that set-up takes approximately 5 seconds per user.

Q: Do I have to type in email addresses for everyone?

A: You can easily import bulk email addresses in csv format. Also, if you type in an email address once, estickies remembers that address and from then on you'll see it in your personal estickies address list.

Q: Can I add more users during the year? What about users who leave our company, can I delete them?

A: If you are the Administrator of an Estickies Corporate subscription you can add, edit, or delete users in the "Administration" section of the website. Your estickies subscription will define the maximum number of users you are licensed for at any given time, and you can increase that number during the term of your subscription for a prorated amount.

Q: Who keeps track of how many cards people are sending and receiving?

A: The Administrator of your estickies subscription can generate reports to see the grand total of estickies usage. Administrators also have the ability to pull their own reports of estickies usage in their organizations by individual, group or location.

Q: How much of estickies can be customized for us?

A: Customization of the web interface your Corporate Account will see is available in many ways. We can also customize the card categories to match your organizational values. The cost of customization varies; it's included with some subscriptions, and costs as defined depending upon the amount of work necessary.

Technical questions:

Q: What system requirements do I need to use estickies?

A: You'll need internet access, 256-color display, and a web browser -either Microsoft Internet Explorer 5.0+ or Netscape Navigator 6+. -As Estickies is not delivered directly into your email, it is compatible with all major corporate mail clients, including Microsoft Exchange, Outlook, Outlook Express and Entourage; Lotus Notes and Lotus Domino; Netscape Collabra and Netscape Mail; and all major POP3/SMTP mail clients (too many to list).

Q: How much room do I need on each hard drive for estickies?

A: None. There is nothing to download, no installation needed for this program. You access the estickies website, which corporate clients can choose to personalize with their logos and themes.

Q: How do I install estickies?

A: There is no installation required. estickies is completely web-based.

Q: Will estickies interfere with our company's firewall?

A: No. The person in charge of setting up your firewall will only have to open the firewall up to estickies.com.

 

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